Grace had no problems explaining the legal aspects of the case to our member … in a way he was able to understand. …. Our member was completely at ease knowing that his case was in the hands of someone who had taken the time to listen to him and to get a full understanding of the issues. At all times, Grace was friendly, professional and took the time to ensure our member understood how the law applied to his case, kept us up to date with preparation and gave clear and concise instructions when further material or information was required. Having identified all of the issues critical to the case, Grace then thoroughly assessed and explained the prospects if the matter were to proceed to our member in a way he could understand. Throughout the settlement discussions, Grace ensured our member understood what was being put and provided full and frank advice on all of the settlement options which were explored.