We had a complex unfair dismissal matter in the Fair Work Commission that needed to be briefed out quite quickly. … I sent a mountain of paperwork to Grace and contacted her the next day to discuss the case. Not only had Grace waded through all the material, but had already identified what the matters were which would be critical in the case in the context of the law around unfair dismissals. … Grace had no problems explaining the legal aspects of the case to our member … in a way he was able to understand. … Our member was completely at ease knowing that his case was in the hands of someone who had taken the time to listen to him and to get a full understanding of the issues. At all times, Grace was friendly, professional and took the time to ensure our member understood how the law applied to his case, kept us up to date with preparation and gave clear and concise instructions when further material or information was required. Having identified all of the issues critical to the case, Grace then thoroughly assessed and explained the prospects if the matter were to proceed to our member in a way he could understand. Throughout the settlement discussions, Grace ensured our member understood what was being put and provided full and frank advice on all of the settlement options which were explored. … Being successful in settlement negotiations requires preparation, preparation, preparation and not just a desire to avoid formal proceedings or deal with a matter quickly. All options put and considered were thoroughly considered and discussed throughout the settlement process. Our member was left in no doubt that the settlement achieved was the very best that could have been achieved in all the circumstances